Section I: ColorWare Inc. warrants this hardware product against defects in materials and workmanship for a pre-determined time period dependent on the level of warranty purchased by the customer with the exception of products sent in by the customer for the coloring process and items bearing the “Refurbished” or “Pre-Owned” label. Products that are sent in by the customer and have undergone the coloring process are warranted for 30 (thirty) days [See Section II]. Refurbished or pre-owned electronics carry a 90 (ninety) day warranty and may be subject to special exceptions [See Section III]. The standard warranty provided on new products from ColorWare Inc. supplies the customer with 12 (twelve) months of coverage against aforementioned defects unless an extended 24 (twenty-four) month warranty has been purchased. The customer has a 30 (thirty) day grace period after receiving their product in which to purchase an extended warranty if said extension was not chosen with the original order. If the customer discovers a defect, ColorWare Inc. will, at its option, repair, replace, or refund the purchase price less a restocking fee (15% for most products, except the iPhone, Blackberry and engraved products which are 25%) provided the unit is returned within the first 30 (thirty) days with transportation charges prepaid to the appropriate ColorWare Inc. repair department, and provided you obtain a return merchandise authorization (RMA) number prior to shipping your defective product. An exception will be made regarding any defects discovered within the first 7 (seven) days after receipt, during which ColorWare Inc. will cover all shipping costs sans insurance for RMA repair service within this limited time frame.

Section II: Personal product sent in for the ColorWare Inc. colorization service is warranted against defects in materials and workmanship for a period of 1 (one) month from the date of shipping the finished product. In addition, ColorWare Inc. will waive any labor fees that may be incurred as part of a repair for 12 (twelve) months after the shipping date of the finished product. This additional warranty only applies to labor for repairs associated with normal hardware failure, not product modification or accidental damages as described in Section V. Note that the coloring process may also void any non-ColorWare Inc. outstanding warranties the customer may have. If you discover a defect, ColorWare Inc. will, at its option, repair or replace the product as long as the defect is found to be at the fault of ColorWare Inc.

Section III: Any ColorWare Inc. products carrying the “Refurbished” or “Pre-Owned” label carry a 90 day warranty against defects in materials and workmanship with the same exception policies as detailed in Section V. No extended warranty is available for any product bearing one of these aforementioned labels. If the customer discovers a defect with the product and is seeking to return it instead of opting for repair, they must contact the original retailer with regards to policies and process for returns.

Section IV: When sending in an RMA product, the RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling, writing or emailing ColorWare Inc. at the address and phone numbers printed on our website. All RMA numbers are valid for (30) thirty days after being issued. After this time period the customer must contact ColorWare Inc. for a new RMA number or the product in question will be returned to the listed shipping address without being serviced. To each product returned for warranty service, please attach your name, address, telephone number, email address, RMA number and description of problem. ColorWare Inc. will, at its option,cover any transportation fees relating to the return of the RMA product to the customer only if the return shipping address is within the country of the original purchase order. Any product returned to ColorWare Inc. without a RMA number will be returned to sender, without exception, due to failure to follow proper policy. Also note that ColorWare Inc. has no liability for loss of recorded data, the cost of recovery of lost data, lost profits and the cost of installation or removal of any products or the installation of replacement products.

Section V: This warranty applies only to hardware products manufactured by or for ColorWare Inc. that can be identified by the ColorWare Inc. trademark, trade name, or logo affixed to them. Special exception to this rule is made for corporate product ordered specifically without said logo or trademark. ColorWare Inc. provides no warranty whatsoever for any software provided with its products; such software is warranted separately by their manufacturers. ColorWare Inc. does not warrant any hardware products that are not ColorWare Inc. products. This warranty does not apply if the product has been modified without written permission of ColorWare Inc. or if a ColorWare Inc. serial number has been removed or defaced. Product modification includes, but is not limited to unauthorized alteration of the hardware that may involve removal of case components with exception to product designed for upgradeability (for information on product designed for upgradeability please contact ColorWare Inc.). ColorWare Inc. cannot be held responsible for loss of functionality due to accidental damage or accidental damage to the paint and/or casing. Such damages are not covered by this warranty and any related repairs will be at cost to the customer. The ColorWare Inc. dead pixel policy with regards to a LCD or Plasma display requires a minimum of two dead or stuck pixels to qualify for warranty repair service. This warranty does not apply to damage caused by third party products used in conjunction with a ColorWare Inc. product; acts of nature, or damage potentially caused by services provided by a non ColorWare Inc. representative. The warranty and remedies set forth above are exclusive and in lieu of all others, whether oral or written, expressed or implied. ColorWare Inc. specifically disclaims any and all implied warranties, including, without limitation, warranties or merchantability and fitness for a particular purpose.

Section VI: Only a ColorWare Inc. dealer or agent is authorized to make any modification, extension or addition to this warranty. ColorWare Inc. is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under legal theory, including but not limited to lost profits, downtime, goodwill damages to or replacement of equipment and property and any costs of recovering, reprogramming or reproducing any program or data stored in or used with ColorWare Inc. products. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you.